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Evidence Library

Every claim on this site traces to a source record. Search regulator reports, decision notices, inspection findings, committee minutes and FOI disclosures — each with a reliability rating and, where possible, an archived copy.

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Source: Public Services Ombudsman for Wales ✕Confidence: High reliability ✕
PSOW
DECISION
CCW-EV-0521 · Public Services Ombudsman for Wales

PSOW — SEN/EOTAS Implementation Delay (2025)

Public Services Ombudsman for Wales Published 2025 Type: Decision notice

A parent complained about delays from November 2023 onward, including after an Education Tribunal Wales hearing in December 2024, in implementing EOTAS and an Individual Development Plan, together with poor communication. Voluntary settlement: unreserved apology, £500 goodwill payment, and an action plan.

#youth-justice-educationHigh reliability Source
PSOW
DECISION
CCW-EV-0520 · Public Services Ombudsman for Wales

PSOW — Social Care Assessment Delay (2024)

Public Services Ombudsman for Wales Published 2024 Type: Decision notice

After a Stage 2 social-services complaint, the Ombudsman found the council missed an opportunity to engage effectively with a complainant's concerns, delaying reassessment and attempts to meet unmet social-care needs. Voluntary settlement: apology and meeting with the Director of Social Services.

#social-care-safeguardingHigh reliability Source
PSOW
DECISION
CCW-EV-0512 · Public Services Ombudsman for Wales

PSOW — Complaint Wrongly Excluded from Statutory Process (2024)

Public Services Ombudsman for Wales Published 2024 Type: Decision notice

The council treated all of a planning applicant's complaint as outside the statutory complaints procedure on the grounds that the refusal was appealable. The Ombudsman found this was wrong — appealability does not nullify all service complaints. Early resolution: apology and Stage 2 response required.

#planning-development-controlHigh reliability Source
PSOW
DECISION
CCW-EV-0511 · Public Services Ombudsman for Wales

PSOW — Incorrect Listed-Building Advice and Failed Property Sale (2024)

Public Services Ombudsman for Wales Published 2024 Type: Decision notice

A planning officer told owners that listed building consent was not required. Later enforcement action and disclosure of the investigation to parties in a property sale allegedly contributed to the sale falling through. The council's own Stage 2 investigation had already upheld failure to provide appropriate guidance. Ombudsman…

#planning-development-controlHigh reliability Source
PSOW
DECISION
CCW-EV-0510 · Public Services Ombudsman for Wales

PSOW — Planning Enforcement Delay (2021)

Public Services Ombudsman for Wales Published 2021 Type: Decision notice

A complainant said the council failed to undertake a timely assessment of an alleged planning breach and take enforcement action. Early resolution: the council apologised for delay.

#planning-development-controlHigh reliability Source