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Source: Public Services Ombudsman for Wales ✕Year: 2025 ✕Confidence: High reliability ✕
PSOW
DECISION
CCW-EV-0521 · Public Services Ombudsman for Wales

PSOW — SEN/EOTAS Implementation Delay (2025)

Public Services Ombudsman for Wales Published 2025 Type: Decision notice

A parent complained about delays from November 2023 onward, including after an Education Tribunal Wales hearing in December 2024, in implementing EOTAS and an Individual Development Plan, together with poor communication. Voluntary settlement: unreserved apology, £500 goodwill payment, and an action plan.

#youth-justice-educationHigh reliability Source