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Evidence Library

Every claim on this site traces to a source record. Search regulator reports, decision notices, inspection findings, committee minutes and FOI disclosures — each with a reliability rating and, where possible, an archived copy.

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Source: Public Services Ombudsman for Wales ✕Year: 2024 ✕
PSOW
DECISION
CCW-EV-0520 · Public Services Ombudsman for Wales

PSOW — Social Care Assessment Delay (2024)

Public Services Ombudsman for Wales Published 2024 Type: Decision notice

After a Stage 2 social-services complaint, the Ombudsman found the council missed an opportunity to engage effectively with a complainant's concerns, delaying reassessment and attempts to meet unmet social-care needs. Voluntary settlement: apology and meeting with the Director of Social Services.

#social-care-safeguardingHigh reliability Source
PSOW
DECISION
CCW-EV-0512 · Public Services Ombudsman for Wales

PSOW — Complaint Wrongly Excluded from Statutory Process (2024)

Public Services Ombudsman for Wales Published 2024 Type: Decision notice

The council treated all of a planning applicant's complaint as outside the statutory complaints procedure on the grounds that the refusal was appealable. The Ombudsman found this was wrong — appealability does not nullify all service complaints. Early resolution: apology and Stage 2 response required.

#planning-development-controlHigh reliability Source
PSOW
DECISION
CCW-EV-0511 · Public Services Ombudsman for Wales

PSOW — Incorrect Listed-Building Advice and Failed Property Sale (2024)

Public Services Ombudsman for Wales Published 2024 Type: Decision notice

A planning officer told owners that listed building consent was not required. Later enforcement action and disclosure of the investigation to parties in a property sale allegedly contributed to the sale falling through. The council's own Stage 2 investigation had already upheld failure to provide appropriate guidance. Ombudsman…

#planning-development-controlHigh reliability Source