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Theme: Social Care & Safeguarding ✕Year: 2024 ✕Confidence: High reliability ✕

PSOW

DECISION

CCW-EV-0520 · Public Services Ombudsman for Wales

PSOW — Social Care Assessment Delay (2024)

Public Services Ombudsman for Wales Published 2024 Type: Decision notice

After a Stage 2 social-services complaint, the Ombudsman found the council missed an opportunity to engage effectively with a complainant's concerns, delaying reassessment and attempts to meet unmet social-care needs. Voluntary settlement: apology and meeting with the Director of Social Services.

#social-care-safeguardingHigh reliability Source