CIW found critical workforce deficits, safeguarding pressures and carers-assessment delays in 2023. A 2025 improvement check confirmed partial — but not complete — progress.
Care Inspectorate Wales inspected in 2023 and found critical workforce deficits in social work and occupational therapy, over-reliance on newly qualified and agency staff, statutory safeguarding pressures, inadequate short-break provision, and delayed publication of the Director of Social Services annual report. A 2025 improvement check showed real progress in some areas, but no improvement on ensuring a competent and confident workforce.
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